Concepedia

Concept

integrated marketing

Parents

2.8K

Publications

264.5K

Citations

4.5K

Authors

1.6K

Institutions

Relational Marketing Era

1993 - 1999

The period is marked by a shift from transactional exchanges to relationship-centric value creation that emphasizes customer experience, personalization, and co-creation, reframing competition through trust and long-term engagement. Integrated Marketing Communications serves as a unifying framework that dissolves silos among advertising, public relations, sales promotion, and direct marketing, while promoting network-based strategies and cross-disciplinary collaboration. Postmodern critiques challenge universalist assumptions about brands and markets, inviting methodological pluralism and reflexivity in both theory and practice. Historical Significance: The era codifies a paradigm shift toward durable partnerships and customer-focused value, with research linking market orientation and customer-centric approaches to performance outcomes and planning practices. It rejects reliance on the marketing mix alone, foregrounding dialogue-driven communication, customer economics, and the expansion of relational thinking to resources and firm capabilities. Influential works crystallize these ideas by detailing commitment and trust as mediators of relationship marketing, articulating the practical implications for direct marketing, retention, and partnerships, and shaping education and organizational design to embed relational approaches across curricula and practice.

Theme: Relationship-centric value creation through commitment and trust, emphasizing customer experience, personalization, and co-creation, while challenging the dominance of the marketing mix and traditional advertising by integrating IMC and network-based strategies. [1], [5], [15], [14], [3], [6], [19]

Postmodern critique reframes marketing theory, challenging modernist assumptions about brands, markets, and research methods, and exploring profound implications for theory, practice, and strategy. [2], [7], [4]

IMC as a unifier across disciplines dissolves silos between advertising, PR, sales promotion and direct marketing; research analyzes practice, consumer perceptions, and methodological implications. [6], [12], [9], [19], [15]

Market orientation and customer-centric approaches are linked with performance outcomes; empirical work contrasts orientation, customer power, planning styles, and the role of customer satisfaction. [11], [20], [5], [17]

Education, curriculum, and organizational design shape marketing practice; studies address integrating skills into curriculum, strategy implementation, and evolving marketing organizations. [10], [16], [13], [4], [17]

Service-Dominant IMC Era

2000 - 2009

Integrated Marketing Convergence

2010 - 2016

AI-Driven Integrated Marketing Communications

2017 - 2023